Do you have a Computer Recovery Pack to hand ?
Even for a brand new computer I strongly recommend you have this, because on occasion Windows can become severely corrupt due to a virus, spyware – or even a faulty hard drive (this happened to one of my client’s recently).
Even with the expert assistance of PC GP, there are times when the best way (or perhaps the only way) to continue using it smoothly is to wipe or replace the hard disk and then re-install Windows as well as all of your programs – before restoring or re-setting up your files (and your Outlook mailbox if used).
If you don’t have a “Computer Recovery Pack”, it may be impossible to complete this.
So I have prepared a guide in PDF format which can be viewed by clicking on the link below
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